Troubleshooting a Flickering Black Screen on Samsung Galaxy S6 Edge Plus after a Drop

After dropping your Samsung Galaxy S6 Edge Plus, you noticed that the lights work when you turn it on, but it flickers with a black screen. This could be due to internal damage caused by the fall. Here are several steps you can take to troubleshoot this issue:

Steps to Troubleshoot and Resolve the Issue

Restart the Phone

Performing a simple restart may solve the issue. To do this, press and hold the power button until the phone turns off, then turn it back on again.

Check for Physical Damage

Inspect the phone for any visible signs of damage, such as cracks or dents. Pay particular attention to the screen and the edges of the device.

Safe Mode

The phone can be booted into Safe Mode to see if a third-party app is causing the problem. If the issue is resolved in Safe Mode, then an app is likely the cause:

Turn off the phone. Press and hold the Power button until the Samsung logo appears. Immediately after the logo appears, press and hold the Volume Down button until the phone finishes booting. You should see 'Safe Mode' displayed on the screen.

Clear Cache Partition

Clearing the cache can sometimes address display issues. Follow these steps:

Turn off your phone. Press and hold the Volume Up, Home, and Power buttons simultaneously. Release all buttons when the Android logo appears. Use the Volume buttons to navigate to Clear Cache Partition. Confirm to clear the cache partition.

Screen Test

If you have access to a computer, you can use software like Samsung Smart Switch or other diagnostic tools to check the screen's functionality.

Factory Reset

If the problem persists, consider performing a factory reset. This will erase all data on the device, so make sure to back up your important files first:

Follow the steps to enter Safe Mode. Go to the Settings menu. Scroll down to the About phone section. Tap on Factory data reset. Approve the reset by tapping on Reset phone.

Professional Repair

If neither of the above steps resolves the issue, it's very likely that there is hardware damage that requires professional attention. Bring the phone to a certified repair shop or contact Samsung support for assistance.

Replacement

If the cost of repair is too high, you might want to consider replacing the phone, especially since the Galaxy S6 Edge Plus is an older model.

If you decide to seek professional help, make sure to clearly explain the issue, including the drop and the symptoms you're experiencing. This information will help professionals diagnose and resolve the problem more effectively.