Troubleshooting Surface Pro X Slim Pen Charging Issues

If you're experiencing problems with your Surface Pro X Slim Pen not charging, even though it is paired with your Surface Pro X, these troubleshooting steps can help you diagnose and resolve the issue.

Step-by-Step Troubleshooting Guide for Surface Pro X Slim Pen

Check the Charging Method

Ensure you are using the correct charging method. The Surface Pro X Slim Pen charges via the Surface Pro X itself when it is magnetically attached to the side. Make sure the pen is aligned correctly and securely attached. Proper alignment of the pen with the embedding magnets is crucial for power transfer.

Inspect the Charging Area

Check the contact points on both the pen and the Surface Pro X for any dirt or debris. Use a soft cloth to gently clean these areas. Any obstruction at the contact points can prevent proper charging.

Restart Your Device

Restarting your Surface Pro X can sometimes resolve connectivity or charging issues. Close all running applications, sign out of accounts, and then restart your device. After a restart, check if the pen starts charging.

Update Firmware and Drivers

Ensure that your Surface Pro X has the latest updates installed. Go to Settings > Update > Security > Windows Update and check for updates. Updating your device can resolve compatibility issues that may be causing the charging problem.

Check Battery Level

If the pen has a low battery, it may take some time to start charging. Leave the pen attached for a while and check if the battery level increases. A slightly lower battery can sometimes cause the initial charging to be slow.

Test with Another Device

If possible, try pairing the Slim Pen with another Surface device to see if it charges there. This can help determine if the issue is with the pen or with the Surface Pro X itself. Pairing the pen on a different device can isolate the problem to your Surface Pro X.

Reset Bluetooth Settings

Go to Settings > Devices > Bluetooth and other devices and remove the Slim Pen. Then, re-pair it to your Surface Pro X. Sometimes resetting the Bluetooth settings can resolve connectivity issues that are preventing the pen from charging.

Contact Support

If none of the above steps resolve the issue, it may be a hardware problem. Contact Microsoft Support for further assistance or consider visiting a Microsoft Store if you have one nearby. If the issue persists, you may need to request a warranty exchange as the pen is not meant to function without charging.

Following these steps should help you identify and resolve the issue with your Surface Pro X Slim Pen. If you need further assistance, don't hesitate to reach out. Enjoy your experience with your Surface Pro X and Slim Pen!