Troubleshooting: Why Can't I Download Apps from Windows 10 Store?
Have you ever encountered the frustration of wanting to download an app from the Windows 10 Store but found it inaccessible?
This guide will walk you through the steps to diagnose and fix common issues preventing you from downloading Windows 10 apps. If you are facing problems downloading apps on the same network as a working Windows 10 Mobile device, you will learn how to resolve this issue effectively.
Common Issues and Their Solutions
The inability to download apps from the Windows 10 Store can stem from various factors. One of the most common reasons is the presence of outdated components or missing dependencies. If you are unable to download apps even when your Windows 10 Mobile counterpart can, it is likely related to your Windows 10 machine not having the latest updates or the necessary frameworks installed.
1. Missing Updates and Frameworks
Check for Updates: The first and most crucial step is to make sure your Windows 10 machine is fully updated. Sometimes, outdated components can prevent app downloads. Navigate to Settings Update Security Windows Update and choose Check for updates. This process ensures that your system is up to date with the latest security patches and necessary updates.
Install Necessary Frameworks: Certain apps require specific frameworks to run properly. In your case, it might be beneficial to install the .NET Framework versions 3.0 and 3.5. These frameworks can be downloaded and installed from the Microsoft official website. Once downloaded, run the installer and follow the on-screen instructions to complete the installation.
2. Microsoft Account and Login Issues
To access the Windows 10 Store, you need to be logged in with your Microsoft account. If you are already logged in, ensure that your account has the necessary permissions to download and install apps. If you are unable to log in, you might encounter issues downloading apps.
Check Your Microsoft Account: Open the Windows 10 Settings and go to Accounts Sign-in options. Verify that your Microsoft account is signed in and that the account has the necessary permissions to install apps. If the account appears to be correct, try signing out and signing back in to see if that resolves the issue.
3. Windows Services and System Configuration
Occasionally, certain Windows services or system configurations can prevent app downloads. If the aforementioned steps do not resolve the issue, it might be due to a problem with your Windows Services. Restore the default Windows installation by performing a system file check and ensuring all non-essential services are running.
Run System File Checker: Open Command Prompt as an administrator and type sfc /scannow. This command scans your system for corrupted files and attempts to correct them. Follow the prompts to complete the process.
Check Windows Services: Press Win R and type Look for services such as Windows Store, Windows Update, and Windows Defender. Ensure they are all running. If any are stopped, right-click on the service, choose Properties, and set the startup type to Automatic. Then, click Apply and Start the service.
4. Understanding and Resolving Specific Error Codes
Various error codes can appear when trying to download apps from the Windows 10 Store. Here are a few of the most common ones and how to resolve them:
1. Windows 88.1 Store Error: Your Purchase Couldn’t Be Completed
This error indicates an issue with your billing or payment information. Ensure that your Microsoft account is linked to a valid payment method. If you have already verified your payment method and still encounter this issue, try signing out and signing back in, or resetting your account settings.
2. Cannot Install/Update Apps: Error Code 80070057
Error 80070057 typically occurs when there is an issue with the internet connection or the Microsoft store itself. Check your internet connection and try again. If the issue persists, try restarting your computer and the store application to clear any temporary errors.
Conclusion
By following these comprehensive steps, you should be able to resolve most issues preventing you from downloading apps from the Windows 10 Store. Remember, ensuring your system is up to date and properly configured is crucial for a seamless app downloading experience.