How to Remove a Non-Removable Chrome Extension on a Chromebook

If you're trying to remove a non-removable Chrome extension on a Chromebook but it doesn't appear in your extensions page, there are several methods you can try. Follow the steps below to address this issue and regain control over your browsing environment.

Step 1: Check for Managed Extensions

First, check if the extension is managed by an administrator. Managed extensions often cannot be removed by end users.

Open Chrome Settings. Click on the three-dot menu in the top-right corner and select Settings. In the left sidebar, click on Extensions. If you see a message that says Contact Administrator, the extension is likely managed. Contact your administrator to have it removed.

Step 2: Use the Chrome Cleanup Tool

If the extension is not managed, you can try to remove it using the Chrome Cleanup Tool.

Open Chrome Cleanup Tool. Enter chrome://settings/cleanup in the address bar and press Enter. Click on Find to scan for harmful software that might be causing the issue. If it finds anything, follow the prompts to remove it.

Step 3: Reset Chrome Settings

Resetting Chrome settings can sometimes resolve issues with extensions.

Open Chrome Settings again. Scroll down and click on Advanced. Under the Reset and clean up section, select Restore settings to their original defaults and confirm.

Step 4: Use Chrome Developer Tools

For more technical users, you can use Chrome Developer Tools to remove the extension.

Open Developer Tools by pressing Ctrl Shift I or right-clicking on the page and selecting Inspect. Go to the Console tab. Run the following command to remove the extension, replacing extension_id with the actual ID if you know it: ('extension_id');

Step 5: Powerwash the Chromebook

If all else fails and the extension is causing significant issues, consider resetting your Chromebook.

Backup your data to ensure that important files are saved. Open Settings. Select Advanced and then Reset settings. Select Powerwash and follow the prompts to reset your device.

Important Note

Be cautious when using any methods that involve resetting or removing software, especially if you're on a managed device. Always back up important data before performing resets.

If none of these methods work and the extension still persists, you may need to consult with Google Support for further assistance.