What Happens When Your iPhone with AppleCare Plus Is Irreparably Broken?

Many iPhone owners are concerned about what happens if their device, protected by AppleCare Plus, is irreparably broken. This article will explore the typical procedures and costs involved in such situations, helping you understand what to expect from Apple.

How Apple Usually Handles Irreparably Broken Devices

When your iPhone is deemed irreparably broken and you have AppleCare coverage, Apple typically provides a replacement device. The nature of the replacement, the associated costs, and the process can vary, but here’s a general outline of what to expect:

Type of Replacement

Apple usually offers a refurbished device that meets their quality standards. Refurbished phones are tested, certified, and come with a warranty. These devices are built on the same production line as retail units but are not packed with extras or placed in a retail box.

Costs

If your iPhone is covered under AppleCare, you may be responsible for a service fee. As of August 2023, the service fee for accidental damage is typically around $99 for iPhones, though this can vary based on the specific model and the type of damage. If the phone is lost or stolen, there may be a higher deductible.

Replacement Process

To initiate the replacement process, you would need to take your phone to an Apple Store or contact Apple Support. They will assess the damage and confirm if it qualifies for a replacement under your AppleCare plan. For the most accurate and updated information, always check directly with Apple or your AppleCare terms.

Consumer Replacement Unit (CRU)

When Apple replaces a broken iPhone, you will receive what Apple calls a Consumer Replacement Unit (CRU). CRUs are built on the same production line as retail units but are not packed with extras or put in a retail box. The quality and functionality of CRUs are comparable to retail units, ensuring you receive a device that meets Apple's high standards.

How Apple Determines Irreparable Damage

The determination of whether damage is irreparable often hinges on whether the device can be made functional again. Here are some guidelines to help you understand when your iPhone might be considered irreparably broken:

Beyond Economic Repair

Technically, a device is considered beyond economic repair if it is in multiple pieces or significantly damaged in a way that repair would not be cost-effective. Common examples include:

Phone got run over and the back is broken into multiple parts Phone went through a wood chipper (real example)

For such cases, AppleCare might not cover the cost of repair, and you could be required to pay the full retail price. However, this is very rare.

Costs When Not Covered by AppleCare

If your iPhone is damaged and you do not have AppleCare or if the damage is not covered by your AppleCare warranty, you will need to pay the Out of Warranty (OOW) fee. The OOW fee varies based on the device and in the US, it typically ranges from $149 to $599. Here’s how different types of damage are typically handled:

Hardware or Manufacturing Defects

If the issue stems from a hardware or manufacturing defect and still falls under your AppleCare warranty, it will likely be repaired or replaced at no additional cost.

Physical Damage

If the damage is physical, such as from liquid damage, and you purchased AppleCare, it will either be repaired or replaced, usually at a reduced cost depending on the issue. For example, screen repairs cost $29, and liquid damage repairs cost $99 (as of August 2023). However, the exact costs can vary based on the model.

What to Do in Case of Irreparable Damage

If your iPhone is irreparably broken, it’s essential to follow these steps:

Note the Damage: Document the extent of the damage as clearly as possible. Contact Apple Support: Initiate the replacement process by contacting Apple Support. Assess the Damage: Have the damage assessed by Apple to determine if it qualifies for a replacement under your AppleCare plan or if you need to pay the OOW fee.

Remember, backing up your iPhone is crucial. If they replace the phone, you will lose some of your data unless you’ve backed it up. Always ensure your data is safe and backed up to avoid losing important information.

Conclusion

When your iPhone is irreparably broken and you have AppleCare coverage, Apple typically provides a refurbished device with a service fee. The actual process and costs can vary, but with proper documentation and following the steps outlined, you can navigate this situation effectively. For accurate and up-to-date information, always consult directly with Apple or your AppleCare terms.